Frequently Asked Questions

Unfortunately, we can’t guarantee a secure or dry area at all events to leave baggage so we request that all baggage is to be left in your vehicle (at your own risk).

First aid is available at the start and finish area and also on the course. If your injury is not serious but you have to stop running, please walk to the side of the course and speak to a marshal. If you can’t walk to the finish please speak to a marshal for assistance.

Depending on which race you are doing, you will receive a medal, Wild Deer merchandise, snacks and drink (items may vary at each event).

We can’t guarantee that there will be t-shirts available at the end so we recommend pre-ordering a t-shirt, in the size you require, when you register.

Unfortunately not, we order the sizes in the exact quantities that are requested when you registered for the race however there may be some left in the days after the event which we post on Facebook.

All numbers are to be collected on the day of the event unless told otherwise. You will be sent your BIB Number via email a few days before the event, please have it to hand at registration.

Race instructions will be available on the website and we will also email participants in the weeks leading up to the race to confirm all of the details including your race number. Please check your junk/spam email if you haven’t received it.

All race numbers are sent by email, to the email you registered with, a few days before the event. If you haven’t received it, please check your junk mail as it may be there and drop us an email at info@wilddeerevents.co.uk if not.

We try to make our routes as easy as possible and are available on our website before the event as well as explained during the race briefing on the day so please make sure you listen. Our routes are well marked with signs on the day and we have marshals at various points on the route however there may be various distances on the day so don’t follow the runner in front of you. The colour of the arrows to follow for each event is sent to all participants in the Event Information email a few days before the event along with links to the routes with GPX files which can be downloaded. The navigation of the course is the responsibility of the participant.

All running and multisport routes are published on the event pages as soon as they are confirmed. Please note that all routes are subject to change. Cycling routes are available to view when you sign up to the event.

We will advise which colour signs to follow in the race information email prior to the event, however this is subject to change depending on the route when we mark the course. You will be told which colour to follow in your race briefing on the day so please pay attention.

We regret that all entry fees are non-refundable but credit may be transferred towards a future event. This will only be possible 14 days prior to the event for trail runs and 1 month prior to duathlons, triathlons and ultra’s. There is a £5 administration charge to change events.

In the unlikely event of a cancellation, an alternative date will be sought and the event will take place on that date. If you are unable to make that date your entry can be transferred to another Wild Deer Event.

We recommend trail shoes for all trail runs and road shoes for all road races however it’s personal preference. Most of our events are on mixed trails and the conditions and terrain depends on the weather.

Each event is different and the start time can be found on the event page. In cases where there are multiple distances, we may stagger the start and this will be included in the race information email sent prior to the event.

Please note that the times on the website are subject to change and will be confirmed in the Event Information emails.

You aren’t alone! You will be surprised how many first timers are at every event.

All information you need is on the event page, you will receive an information email in the week leading up to the event and there will be a race briefing before the start. We recommend that you arrive early to pick up your race pack and familiarise yourself with the transition area. Speak to one of our staff/marshals if you have any questions or need help racking your bike.

Not many of our events have cut off times however if they do, it will be on the individual event page.

If you don’t reach the cut off time, you may be asked to step down from the race. The cut off times are set with the participants safety in mind as well as the volunteer marshals who stand on the course for a long period of time to allow the event to go ahead. We may have to withdraw some marshals from the course in some instances, for example if it gets too dark, for their safety.

For run only events, there may be the opportunity to sign up on the day, however we have to order medals and BIB Numbers in advance so we can’t guarantee that there will be spaces. We recommend signing up before registration closes a few days before the event.

We can allow cani-cross in most of our trail runs but we are restricted at some venues so please refer to the individual event pages and contact us before registering if you are unsure.

Water and feed stations are different for every event so please see our individual event pages.

Wetsuits may be mandatory at some events depending on water temperature. We will communicate this with you in the information email prior to the event.

There is parking available at our events and where possible we try to have free parking for participants however this is dependent on the venue itself and the terrain of car park in very wet conditions.

In most cases, the payment fails because the address doesn’t match the banks records exactly. Please double check the address doesn’t have any typos and try again. Unfortunately we do not accept payments using Amex.

If you are trying to pay from abroad, you may need to contact us to arrange payment.

Please email us here if you need any assistance.

When you have input all of your details into the Participant section, you need to click the ADD PARTICIPANT button which will add the entry to your basket and allow you to proceed to the payment section.

Yes! A properly fitted helmet is non-negotiable. It’s your first line of defence in case of a fall. Ensure your helmet fits snugly and comfortably, covering your forehead and temples adequately.